Store your salves and lip balms in a cool, dry place (or the refrigerator) for a longer shelf life and to maintain an even consistency. Oil based salves and balms are temperature sensitive. This means that they will be hard at cold temperatures and creamy at warmer ones. Your Glorious Hand Salve might arrive very solid in the winter or too loose in the summer. Let it come to room temperature if it's too hard and conversely put it in the refrigerator if it's too soft/loose or is "sweating." Being aware of the temperature-sensitive nature of organic salves and balms makes them easier to use and enjoy.
If your salve or lip balm melts (summer temperatures in the car, especially here in the Southwest) it will separate into a liquid and solid layer. When it solidifies back, the product will be grainy and less desirable to use in terms of look and feel, though still usable! This is because the beeswax unattaches from the lighter oils when it melts and reforms into small grainy nubs when it re-solidifies. You can fix grainy salves by heating them back to liquid, stirring the contents until smooth and immediately placing the jar into a freezer for about an hour. One method would be to place your jar (lid on) in a stainless steel pot or bowl and pour boiling water to just below the lid of the jar. Stir thoroughly and once fully liquid, place into a freezer. If the product cools quickly it insures a smooth, creamy finish and lower melt point when applied.
Discard any organic personal care product that has a sharp rancid aroma or color change.
While we strive to take every step possible to protect the integrity of our products, once they are shipped they are out of our hands. Temperature variations in the shipping process can cause the salves and balms to change appearance. Please email firstname.lastname@example.org if you have any concerns.